On multiple occasions, we've experienced the power of having a proven workflow, so for each of our activities, it is a must. When we plan and execute our tasks we do everything in our power so nothing is left to the mercy of luck. We like to think that we create our own luck, because, as you might have heard, “luck is what happens when preparation meets opportunity”. In this regard, our team is truly delighted by the use of Standard Operating Procedures (SOPs). That's why we've built (and optimize on an ongoing basis) SOPs for almost every activity we do. Furthermore, we have a “master process” applicable to every aspect of business growth. This affinity of spending effort in preparation gives us the confidence to dive headstrong against challenges.